Richard Cylc and USA Claims are absolutely fantastic. We can’t recommended them more highly. Just a few months after we had bought our dream home, we had a terrible accident – a car literally drove into our house – and the damage was extensive. We were traumatized, shocked, and utterly at a loss for how to proceed with such a large and complex claim. Richard came to the house personally, sat with us, listened, and compassionately and calmly walked us through everything. He was always there to answer our questions or just to give us moral support. He met with inspectors when we couldn’t, he handled phone calls, he drafted emails, he took care of everything. In the end, he negotiated with the insurance company to get us more than double their initial offer, and ours was a six-figure claim!

You hear all the time how exhausting and debilitating it can be to work with insurance companies, but Richard made the whole process go more smoothly and easily than we could have imagined. And even more important than his tremendous expertise was his understanding, patience, obvious concern for us as people, not just clients.

Though we hope not to need an adjuster again, we will definitely turn to Richard if we do. Thank you Richard!